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Frequently asked questions

Frequently asked questions ordered by popularity. Remember that if the visitor has not committed to the call to action, they may still have questions (doubts) that can be answered.
Where Do You Operate?

White Spot Group services clients Australia-wide, with strong on-the-ground teams in Sydney, Melbourne and Brisbane, and coverage in Newcastle and surrounding areas.

What Services Do You Provide?

Core services include commercial and office cleaning, industrial/factory/warehouse cleaning, strata/common-area cleaning, sanitising & disinfecting, and broader corporate cleaning/facility services.

Are You ISO Certified?

Yes. White Spot Group holds triple ISO accreditation: Quality (ISO 9001:2015), Safety (ISO 45001:2018), and Environment (ISO 14001:2015), supported by integrated management systems to ensure consistent service and continuous improvement.

How Fast Do You Respond to Enquiries?

White Spot Group guarantees a response within 30 minutes during 8am–6pm, seven days a week, via phone, web form or live chat.

Do You Offer After-Hours or Emergency Cleaning?

Yes. Teams can be scheduled 24/7, including rapid-response or emergency work, to minimise disruption to your operations.

How Do Quotes and Site Visits Work?

You can request an obligation-free quote by phone or online; WSG can provide estimates over the phone or arrange an on-site inspection before confirming scope and pricing.

Are Your Cleaners Vetted and Insured?

White Spot Group highlights professional, police-checked and insured staff, backed by documented procedures and supervision to maintain standards.

Can You Support Specialised Sectors?

Yes. White Spot Group regularly services sector-specific environments such as childcare centres, medical facilities, gyms, pubs and clubs, with the appropriate procedures and checklists for each.

What Do You Do to Manage Safety and Environmental Impact?

Safety and environmental performance are managed under ISO 45001 and ISO 14001, with WHS-aligned risk controls for industrial sites and a culture of continual improvement.

How Do You Ensure Quality and Consistency?

Quality is governed by ISO 9001 processes and a customer-focused QA approach (supervision, prompt issue resolution, and documented standards), helping deliver reliable results across multi-site portfolios.

Ready for Your Next Strata or Facility Clean?

Be part of a trusted name in commercial and industrial cleaning.

We’re looking for dedicated people who take pride in delivering quality service, working with great teams, and growing their careers in a supportive environment.

Get a Quote
We make the visible invisible - Just Cleaned it.
AU
1300 797 632
info@whitespotgroup.com.au
NZ
0800 107 017
info@whitespotgroup.co.nz
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Commercial & CorporateIntegrated Facility ServicesIndustrial & ManufacturingHealthcare & Medical CentreChildcare & School CleaningHotels, Hospitality & Leisure Retail CleaningEvent & Venue CleaningStrata & Residential CleaningGym & Fitness Facility CleaningGrounds & Garden MaintenanceHygiene & Consumable SupplyMinor Repairs and MaintenanceEnd of Build & Construction CleaningCarpet & Hard Floor RestorationDeep Cleaning & DisinfectionBin Management & Waste RemovalSpecialist & High Pressure Services
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Corporate Offices & CommercialTransport & LogisticsEducation & ChildcareIndustrial & ManufacturingFitness & LifestyleRetail & HospitalityHealthcare & Aged CareInfrastructure & Data CentreStrata & BuildingMining & EnergyGovernment & DefenseEvents & Venue Cleaning
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WSG acknowledges the Traditional Custodians throughout Australia.

White Spot Group acknowledges the traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay respect to Elders, past, present, and emerging and acknowledge all Aboriginal and Torres Strait Islander people.