Frequently asked questions
White Spot Group services clients Australia-wide, with strong on-the-ground teams in Sydney, Melbourne and Brisbane, and coverage in Newcastle and surrounding areas.
Core services include commercial and office cleaning, industrial/factory/warehouse cleaning, strata/common-area cleaning, sanitising & disinfecting, and broader corporate cleaning/facility services.
Yes. White Spot Group holds triple ISO accreditation: Quality (ISO 9001:2015), Safety (ISO 45001:2018), and Environment (ISO 14001:2015), supported by integrated management systems to ensure consistent service and continuous improvement.
White Spot Group guarantees a response within 30 minutes during 8am–6pm, seven days a week, via phone, web form or live chat.
Yes. Teams can be scheduled 24/7, including rapid-response or emergency work, to minimise disruption to your operations.
You can request an obligation-free quote by phone or online; WSG can provide estimates over the phone or arrange an on-site inspection before confirming scope and pricing.
White Spot Group highlights professional, police-checked and insured staff, backed by documented procedures and supervision to maintain standards.
Yes. White Spot Group regularly services sector-specific environments such as childcare centres, medical facilities, gyms, pubs and clubs, with the appropriate procedures and checklists for each.
Safety and environmental performance are managed under ISO 45001 and ISO 14001, with WHS-aligned risk controls for industrial sites and a culture of continual improvement.
Quality is governed by ISO 9001 processes and a customer-focused QA approach (supervision, prompt issue resolution, and documented standards), helping deliver reliable results across multi-site portfolios.
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